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Privacy Policy

Information Collection, Data Processing, Data Safety, Data Sharing and Use of Products & Services

We require some essential information from your end to carry out our service in the most professional way. We ensure that all details provided by you will always remain safe and secret with us. Based on your information, we allow you to avail our services including access of our website, to personalise your interaction with our website and company and meet our obligations.

We collect and process data to cater to our legitimate business interests such as offering you an opportunity to avail our products and services. Willowsreigate.co.uk neither stores data nor involves a third party for data processing.

We use your details in the following ways:

1. Respond to your comments and queries ASAP and offer customer support to you
2. Conduct surveys to figure out measurable level of your interest in our events
3. Notify you about our new launches (both products and services)
4. Deliver your requested or ordered products and service
5. Develop and display advertising and contents customised to your interest on our website as well as other sites
6. Manage our products and service
7. Analyse market trends to improve our website and offerings through the same

We utilise services of third-party individuals and companies including email providers, analytics and security experts and payment processors to help us deliver outstanding service. These third parties enjoy only limited access to your details and use your information to perform the tasks assigned to them on behalf of us. These parties are obliged not to use or reveal any information you confide in us for other purposes.

Log Data

We are no different from many website operators who collect information sent by your browser whenever someone visits our website. The ‘Log Data’ contains vital information including the IP (Internet Protocol) address of your computer, browser version, browser type and our website pages you visit and data and time of your visit, the amount of time you spend on those pages and other statistics.

We also reserve the right to use services of Google Analytics and the likes that receive, analyse and monitor information to better inform our decisions about the products and services delivered by our shop.

Password

You, in order to access and use certain features of our website or its content, may need a username and password. In such cases, you have to burden yourself with the responsibility of keeping your username and password confidential. In addition, you will be held responsible for all kinds of activities made by you or others that take place by using your account. You agree to inform us of any improper or unauthorised use of your username and/or password or any breach of security immediately after it comes to your notice.

When you use our website and content, you agree to provide us with accurate information. In case, you input a fake email address, we reserve the right to deactivate your account immediately.

We make all possible efforts to ensure that your username, password and other information remain safe with us. In addition, we assure you that the details provided by you will not be shared with others without your consent, except when the law requires it. 

Cookies

We use “cookies” and “pixels” on our site. A cookie is a piece of data that helps us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Cancellation and Refund Policy.
Refunds

In the case of agreed refunds, refund will be made within 2 working days of the agreed refund.
Should you be unhappy with your goods upon delivery you must notify us immediately when we will do our utmost to replace/refund as appropriate.
This does not affect your statutory rights.

Cancellations
Should you wish to cancel any order for services then simply notify us in writing or by telephone by 10am on the day of delivery. We cannot accept cancellations for items already delivered
77A High Street
Reigate . Surrey . RH2 9AH
Tel: 01737 248484 or 223910

By Email flowers@willowsreigate.co.uk
If you want to contact us at any time please contact us via any of the methods above.

#willowsflowersreigate
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